Our commitment

Developing and fostering long-term relationships is the foundation of our commitment to service. We build on this commitment by identifying the standards we embrace as an organization, the way we conduct ourselves, and how we will continue to treat you as we work to maintain your trust, while living out our co-operatives values.

Naturally, we hope you are happy with the service we provide. However, we know that things can sometimes go wrong. As part of our commitment to you, we have implemented a formal problem resolution process to deal with these situations. If you have a concern or a complaint about the service we provide or the product lines we offer, we want to hear from you. If we get things wrong, it is important that you tell us so we can try to make matters right. This also helps us to improve our service in the future.

If you need to resolve a problem, you can:

 

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From the desk of our CEO

Federal Continuance

For information on upcoming changes to DEPOSIT INSURANCE if we become a federal credit union, see our disclosure notice. Creditors who have concerns may contact Innovation Credit Union.

Caring Company