Contact us

Your first step in problem resolution should be to contact us. Try and put together any relevant paperwork. Pinpoint the date when the problem arose. Get the names of any staff members involved, what the circumstances were, and what you'd like us to do.

If the issue is complicated, it may be best to send a written complaint detailing the issue. Always document the names of people you talk to, including times, dates and outcomes of the discussions. Taking these steps will assure that your concerns are addressed in a fair, effective and prompt manner.

Innovation Credit Union Limited
P.O. Box 1090
198 1st Ave NE
Swift Current, SK S9H 3X3

The credit union complaint handling process will provide fair treatment to members and ensure complaints are dealt with in a courteous and timely manner. The sooner you contact us the sooner we can begin working on a solution.

If the employee you approach isn't able to help you resolve things, ask to speak to the compliance officer or senior manager. If you're still not satisfied, get in touch with the SaskCentral Ombudsman.

If you need to resolve a problem, you can:

 

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From the desk of our CEO

Federal Continuance

For information on upcoming changes to DEPOSIT INSURANCE if we become a federal credit union, see our disclosure notice. Creditors who have concerns may contact Innovation Credit Union.

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