Need help?

Ask an Advisor

No jargon, no hidden fees, and no pressure – only smart advice.




Call our advisors

Call us toll-free at 1.866.446.7001 to speak to a friendly professional. Enjoy extended hours of service:

Call centre hours

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm



Message us

Send us a message 24/7 and we'll get back to you shortly!

You can also access live chat which features the same friendly advisors you deal with in-branch or over the phone. They can answer questions about loans, mortgages, accounts and more.

Simply click on the message icon on the bottom right side your screen to get started. 

Live chat hours

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm



Reach out to our Visa* partner

Our Visa* partner, Collabria, offer 24/7 cardholder service.

Canada & US 1.855.341.4643
International 1.647.252.9564
My Card Info website

Card Activation 1.866.498.3840

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm



Report a Lost/Stolen Card

If you’ve lost your card, please contact us immediately. You can also use Lock’N’Block to instantly stop further unwanted activity on your debit cards. Log into digital banking and choose More > Lock’N’Block.

Debit cards
1.866.446.7001 during business hours and
1.888.277.1043 after business hours

Visa* cards
24/7 cardholder service
Canada & US 1.855.341.4643
International 1.647.252.9564



Enjoy interactive voice response (IVR) banking

Bank from your phone through our computerized system. Contact us to get started at 1.866.446.7001. You can then call our IVR 24/7.