Text Message Information

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Text Message Information

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Short Code

Short code is a special type of telephone number that’s significantly shorter than full-length telephone numbers. It's typically 5 to 6 digits long.

Because we may be sending many messages a day to members, using a longer phone number may result in the message being filtered as spam. Short code messages are pre-approved by carriers and are not subject to filtering. This makes short code perfect for sending high-volume or time-sensitive messages.

Short Code Keywords

You can reply back to any short code message you receive from us with the following keywords:

  • HELP - You'll receive our contact information so that you can reach out using a method of your choosing.
  • INFO or AIDE (French) - You'll receive links with more information about your short code SMS.
  • STOP or ARRET (French) - You'll stop receiving that particular type of short code message.
  • START - You'll re-subscribe to receiving that type of short code message.

Text Messages that Use Short Code

Authorizations

You may receive a short code one-time password (OTP) message to authorize a transaction. 

Banking Alerts

Any banking alerts will be short code messages. For example, a low balance alert.

Identity Verification

You may receive a short code one-time password (OTP) message to verify your identity when you apply for a product or service. 

Long Code

Long code is similar to a regular phone number, It's an 8-10 digit number that displays as the sender of a text message. 

We'll be looking to move most of our SMS messages to short code soon, but in the interim, you can view the text messages that use long code below.

To stop receiving long code messages from us, simply complete our unsubscribe form.

To unsubscribe from banking alerts, you can:

  • Log into online banking or your mobile banking app
  • Select your profile icon, then select Manage Alerts > Balance & Transaction Alerts 
  • Follow the prompts and you're set!

 

Text Messages that Use Long Code

Appointment Confirmations

You may receive a long code message to confirm an appointment you have with us.

Special Offers

You may receive a long code message informing you of a special offer available to you.